frequently asked questions
Suttons Domestic Trade
1. We would like to find out more about becoming a domestic trade distributor. Is there an information pack you can send us?
Yes, we would be happy to forward our domestic trade pack on receipt of your contact details. Please contact the Retail Department who will arrange this for you.
Suttons International Trade
2. Can I order if I am a private customer?
Yes, if you reside within the E.U., Suttons Mail Order Department will be happy to process your order. Unfortunately we are unable to process export orders for private individuals residing outside of the E.U. at this time.
3. We have visited your website and would like to find out more about becoming an international trade distributor. Is there an information pack you can send us?
Yes, we would be happy to forward our international trade pack on receipt of your contact details. Please contact the Export Department who will arrange this for you.
4. We would like a range specially produced and translated to suit our market. Who do we contact to find out more?
We would be delighted to discuss this with you. Please contact Jill Thomas, Export Co-ordinator
5. Is there a minimum order volume?
Yes, in the case of our packet seed range, we ask for a minimum of 2,000 packets. We can process orders under this volume but will charge an administrative fee.
6. How can we be assured of a reliable service?
Simply because we pride ourselves on our service excellence, no matter where you are in the world. We will keep in close contact with you to ensure that your order is processed to your exact requirements and delivered to schedule, but will of course keep you regularly updated throughout the year with the latest information and product launches.
7. Can Suttons arrange to ship our order?
Yes, we are happy to obtain freight quotes through our network of recognised freight companies and arrange on your behalf. Alternatively we are happy for you to use your own preferred method.
8. How long does it take to process an export order?
This depends on availability and order volume, but we will endeavour to turn all orders round very quickly, usually in well under 7 days. We will, of course, always keep you informed as to the status and expected delivery schedule.
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